Job Description:
We are seeking a detail-oriented and efficient Order Entry Specialist to join our growing team. In this role, you’ll be responsible for accurately entering customer orders - received primarily via email -into our system. You will ensure all order information is captured correctly, including product details, quantities, pricing, and shipping information. Your focus will be on maintaining a high level of accuracy and efficiency, coordinating with internal teams, and providing timely updates to customers.

Key Responsibilities:

• Order Processing: Receive incoming orders via email and promptly enter all details into the system with extreme attention to accuracy.
• Verification: Verify product details, pricing, quantities, and shipping information before finalizing orders.
• Record Keeping: Maintain up-to-date records of customer orders, transactions, and related communications.
• Coordination: Collaborate with internal departments (inventory, shipping, accounting) to ensure timely order fulfillment and resolve any discrepancies.
• Customer Communication: Communicate with customers as needed to confirm order details, provide status updates, or clarify missing information.
• Quality Assurance: Identify and resolve any issues related to order data, ensuring a smooth and accurate entry process.
• Process Improvement: Suggest enhancements to order entry procedures to improve efficiency and accuracy over time.

Requirements:

• Strong attention to detail and accuracy in data entry.
• Proficiency in Microsoft Office and familiarity with CRM or order management systems.
• Excellent organizational skills and the ability to handle multiple orders simultaneously.
• Effective verbal and written communication skills in English.
• Prior experience in order entry, data entry, or a related role is a must.
• Ability to adapt to changing priorities and thrive in a fast-paced environment.