Company Overview:
We help patients receive long-term home care services, Consumer Direct Personal Assistance Services (CDPAS), and Private Pay support by facilitating a smooth intake and enrollment process. Our Intake Coordinators play an essential role in ensuring timely, accurate, and efficient handling of referrals and patient information.

Key Responsibilities:

• Referral Management: Review incoming referrals for accuracy and appropriateness, verify benefits, gather patient demographics, and secure required clinical documents.
• Data Entry & Documentation: Accurately enter patient information into the EMR, complete intake sheets, and maintain logs of all incoming referrals.
• Scheduling & Coordination: Schedule Start of Care (SOC) assessments (including OASIS) and other tasks for the SOC RN; communicate directly with patients, family members, and team members to ensure a timely and smooth start of care process.
• Eligibility Verification: Confirm insurance eligibility and resolve any authorization concerns, following up as needed with patients, personal assistants, and insurance providers.
• Quality & Compliance: Ensure all documentation meets necessary guidelines and standards, escalating any issues to the supervisor or HR director.

Qualifications:

• Previous experience in patient intake, healthcare administration, or related field beneficial but not required.
• Strong organizational, time management, and communication skills.
• Attention to detail, accuracy in data entry, and ability to work in a fast-paced environment.
• Basic proficiency in Microsoft Office.
• Familiarity with healthcare terms/requirements is a plus.
• Advanced English skills for effective communication.