About the Role

You'll support a U.S.-based glass company that serves homeowners, designers, contractors, and builders. They install custom shower doors, mirrors, railings, and tabletops for homes, and storefronts and glass walls for commercial buildings. You'll be the point of contact for customers, keeping every job organized from the first call to final invoice.

The most important part of this job is how you treat people and how careful you are. Customers should feel they're talking to someone patient, kind, and calm. Every measurement, quantity, and order should be checked before it goes out. If you have that foundation, the company will train you on their products, software, and procedures. Construction or glass experience is a big plus, but not required.

Key Responsibilities

Customer Service

• Answer calls and messages from customers, keep them informed on their jobs, and follow up on missing information

• Arrange estimate and site-measurement appointments

• Share installation and service updates with customers

Estimates and Job Files

• Gather customer and project details and keep job files complete and accurate

• Prepare estimates using customer information or measurements taken by the field team

• Learn to read construction plans and build proposal estimates (full training provided)

• Double-check dimensions, quantities, glass types, finishes, and hardware, and flag any conflicts before anything is finalized

Ordering and Coordination

• Order materials, compare vendor pricing, confirm availability and delivery times, and follow up on delays

• Confirm customer deposits are received before ordering

• Make sure each job is ready, then send it to the scheduling team

• Track bid invitations and due dates, save project plans to the right folders, and alert the team

Billing and Admin

• Prepare invoices, follow up on balances, and process customer payments following company procedures

• File documents, including insurance certificates and tax forms

• Help prepare payroll by checking hours

• Organize before/after job photos and track customer permission to use them

What We're Looking For

• Patient, kind, calm customer service, especially by phone

• Clear spoken English that U.S. customers can easily understand

• Clear written English for emails and messages

• Excellent attention to detail. You catch mistakes before they become problems

• Comfort working with numbers and measurements, including fractions of an inch

• Strong organization and ownership of your work

• Ability to manage many jobs at once without losing track

• Ability to work independently and know when to ask questions

• Good computer skills, including Excel and Outlook/Microsoft 365

• Ability to learn new software quickly

Bonus Skills / Experience That Is a Plus

• Experience at a construction, glass, aluminum, or building supply company

• Reading construction plans or drawings

• Preparing estimates, quotes, or material takeoffs

• Ordering materials or working with suppliers

• Invoicing or accounts receivable

• PDF markup tools (Drawboard or similar)

• Smart Glazier software