IT Support
We know no one candidate has all of this in one. If you're strong on the core - PSA, RMM, documentation - we want to hear from you.
We're hiring an IT support to own day-to-day support across our client environments. You'll work with our setup team on deployments, keep systems documented, and handle tickets end to end.
Core responsibilities:
- Set up and manage ConnectWise RMM (remote monitoring) across client environments, working with our setup team
- Administer the PSA/ticketing system - work tickets, keep them clean and current
- Deploy and manage SentinelOne endpoint protection
- Office 365 setup and implementation (tenant-level, not just the apps)
- Support Windows servers, laptops, desktops, and workstations
- Manage Proofpoint email security (third-party)
- Document everything - processes, setups, changes
- Handle a bit of everything: ticketing, billing support, and knowing when to delegate
What we're looking for:
- Hands-on experience with ConnectWise (RMM and PSA)
- Working knowledge of SentinelOne, Office 365 administration, and Windows Server
- Strong documentation habits - this is the main thing
- Basics across the stack and the judgment to run things day to day
- Locations
- Santiago De Los Caballeros
About People First BPO
PeopleFirstBPO is a nearshore business process outsourcing company that helps business owners with employee costs and management headaches. They offer top-quality services in back office, remote office support, telemarketing, software development, and tech support.