We are looking for a professional and reliable Phone Operator to join our Homecare Healthcare team. This role is ideal for someone with excellent communication skills who can handle a high volume of calls while providing patients, caregivers, and healthcare professionals with a positive and professional experience.

Key Responsibilities:

• Answer and route incoming calls promptly and professionally

• Assist patients, caregivers, employees, and healthcare providers with general inquiries

• Take accurate messages and ensure timely follow-up

• Direct calls to the appropriate departments, including Coordination, Intake, HR, and Management

• Handle urgent or sensitive calls calmly and according to company procedures

• Maintain accurate call records and documentation

• Provide excellent customer service while maintaining patient confidentiality and HIPAA standards

Qualifications:

• Strong English communication skills, both verbal and written

• Professional and friendly phone manner

• Excellent listening, multitasking, and problem-solving skills

• Comfortable working in a fast-paced environment

• Strong attention to detail and reliability

• Previous experience in Homecare, Healthcare, Medical Office, Call Center, or Customer Service is preferred

• Familiarity with HIPAA and healthcare terminology is a plus

Position: Full-Time

Industry: Homecare / Healthcare

Department: Operations