Job Description

This is primarily an office-based role requiring frequent use of phone and computer systems. The Home Care Coordinator is responsible for managing and scheduling caregivers to ensure consistent, timely coverage for all assigned clients. This role is essential in maintaining continuity of care, handling last-minute staffing needs, and ensuring full compliance with agency policies and client requirements.

Key Responsibilities

• Coordinate daily caregiver schedules to ensure all client cases are fully staffed (may require occasional after-hours or weekend availability).

• Assign caregivers based on client needs, preferences, and qualifications.

• Manage call-outs, no-shows, and last-minute schedule changes efficiently, while promptly notifying HR, Compliance, and the Director of Patient Services.

• Communicate clearly with caregivers, clients, and internal teams regarding scheduling updates.

• Maintain accurate scheduling records in systems such as HHAX or similar platforms.

• Ensure compliance with authorized hours, care plans, and agency policies.

• Proactively identify and resolve staffing gaps to prevent service disruptions.

• Follow up on missed visits and document all actions taken (in HHAX and/or via email).

• Support onboarding coordination by aligning caregiver availability with client assignments.

• Collaborate with HR, Intake, Compliance, and Authorization teams to ensure smooth operations.

Key Competencies

• Strong time management and prioritization skills

• High attention to detail

• Conflict resolution abilities

• Adaptability and flexibility in a fast-paced environment

• Customer service-oriented mindset

• Strong team collaboration skills