About the Role

We are hiring an IT Support Specialist to provide real-time technical assistance to business clients.

This is not a slow-paced helpdesk job. Many of the calls are urgent. For example, a printer may stop working while customers are waiting in line. You must be calm, professional, and able to troubleshoot quickly under pressure.

Minimum Level 1 IT experience is required. Level 2 knowledge is a strong plus.

Strong communication skills and a customer-service mindset are just as important as technical ability.

Key Responsibilities

• Answer inbound support calls from business clients

• Troubleshoot hardware issues (printers, scanners, peripherals)

• Resolve basic Windows and software issues

• Diagnose connectivity issues (internet, DNS, IP conflicts)

• Guide users step-by-step through solutions

• Document all actions clearly in the ticketing system

• Escalate more complex issues when necessary

• Maintain professionalism during high-pressure situations

Technical Requirements (Minimum Level 1)

• Knowledge of Windows 10/11

• Basic networking understanding (DNS, IP address, router/modem basics)

• Experience troubleshooting printers and hardware

• Familiarity with remote support tools

• Experience using a ticketing system

Level 2 Knowledge (A Plus, Not Required)

• Active Directory user management

• Microsoft 365 administration

• Firewall basics (VPN, port forwarding, rule review)

• Deeper network troubleshooting

What We’re Looking For

• 1–3 years of IT support experience

• Strong spoken English (must be comfortable speaking with U.S. clients)

• Calm under pressure

• Clear communicator

• Customer-service oriented

• Reliable and punctual

• Based in Santiago and available for full-time in-office work