Job Summary

The Back Office Data Entry Agent is responsible for accurately entering, updating, and maintaining travel booking information in the company’s systems. This role supports the operations and sales teams by ensuring that all travel data, customer records, and supplier information are processed efficiently and without errors.

Data Entry & System Updates

• Enter client information, booking details, and travel itineraries into internal systems and CRM platforms.

• Update reservation records with changes, cancellations, or modifications.

• Maintain accurate and organized digital files.

• Verify data accuracy before final submission.

Documentation & File Management

• Prepare and organize travel confirmations, invoices, and vouchers.

• Upload and archive travel documents.

• Maintain structured filing systems for easy retrieval.

• Ensure all required documents are complete and properly recorded.

Administrative Support

• Assist travel consultants with system updates and booking entries.

• Monitor email queues and distribute requests accordingly.

• Track booking status and update internal spreadsheets.

• Support reporting by compiling data into Excel sheets.

Quality Control

• Cross-check booking information for accuracy (names, dates, destinations, pricing).

• Identify discrepancies and report them to supervisors.

• Follow internal compliance and data protection procedures.

Qualifications

• High school diploma required; Associate or Bachelor’s degree preferred.

• Previous experience in data entry, administrative support, or office work

• Proficiency in Microsoft Office, especially Excel.

• Good typing speed and computer skills.

Skills & Competencies

• Strong attention to detail.

• High level of accuracy.

• Good organizational skills.

• Ability to handle repetitive tasks efficiently.

• Basic written and verbal communication skills.

• Ability to work independently and as part of a team.