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Customer Service · Santiago De Los Caballeros

Travel Agent

Join our fast-growing travel operations team and build your career in a dynamic back-office role where your GDS expertise and attention to detail make a real impact every day.

We usually respond within a day

Job Summary:
Provides operational support to front-line travel agents by processing bookings, ticketing, exchanges, refunds, and ensuring accurate documentation and compliance with airline policies.

Key Responsibilities:

  • Issue, reissue, and refund tickets using GDS (Amadeus, Sabre, Galileo)

  • Manage schedule changes, fare rules, and pricing adjustments

  • Process queues and maintain accurate booking records

  • Coordinate with airlines, suppliers, and internal teams

  • Assist with reconciliation and reporting

Requirements:

  • Experience in travel agency or airline ticketing

  • Strong GDS knowledge

  • Detail-oriented and organized

  • Good English communication skills

  • Ability to work under deadlines

Departamento
Customer Service
Locations
Santiago De Los Caballeros

About People First BPO

PeopleFirstBPO is a nearshore business process outsourcing company that helps business owners with employee costs and management headaches. They offer top-quality services in back office, remote office support, telemarketing, software development, and tech support.

Founded in 2018
Coworkers 201-500
Customer Service · Santiago De Los Caballeros

Travel Agent

Join our fast-growing travel operations team and build your career in a dynamic back-office role where your GDS expertise and attention to detail make a real impact every day.

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