About the Company:

An IT services company delivering tailored technology solutions to businesses of all sizes. We’re looking for a proactive, detail-oriented, and reliable Tech Specialist to manage daily IT operations and support our clients’ technology needs.

We are seeking a skilled MSP IT Support & Systems Specialist to join our team. The ideal candidate will be responsible for managing, supporting, and maintaining our IT infrastructure, including servers, networks, software, and end-user devices. This role requires a strong background in troubleshooting, system administration, and networking, along with the ability to provide responsive technical support to staff.

Key Responsibilities

• Provide day-to-day IT support for hardware, software, and network-related issues.
• Install, configure, and maintain Windows servers, including Active Directory, Group Policy, RAID setups, and shared folders with complex NTFS permissions.
• Build, deploy, and manage physical and virtual servers (VMware, Hyper-V, etc.).
• Set up and configure routers, switches, VLANs, wireless access points, and perform site surveys.
• Administer email systems (Microsoft Outlook, PST files, GSuite sync) and troubleshoot related issues.
• Deploy and manage security tools, including next-gen antivirus and web content filtering solutions.
• Install and configure network printers, drivers, and related peripherals (routers, firewalls, printers, scanners).
• Use monitoring and remote management tools (SolarWinds RMM or similar) to ensure system performance and uptime.
• Perform backup and disaster recovery processes using industry-standard tools.
• Write and maintain scripts (PowerShell or other languages) to automate system tasks.
• Provide documentation, training, and technical guidance to staff.

Qualifications

• Proven experience in IT support, systems administration, or a similar technical role.
• Strong knowledge of Windows Server environments, Active Directory, and Group Policy.
• Familiarity with VMware ESXi, VMware Workstation, and/or Microsoft Hyper-V.
• Experience setting up and managing routers, firewalls (preferably SonicWall), VLANs, and managed switches.
• Strong troubleshooting and problem-solving skills with a structured approach.
• Familiarity with SolarWinds RMM, antivirus solutions, and backup software.
• Working knowledge of scripting (PowerShell or equivalent) is a plus.
• Relevant IT certifications (CompTIA, Microsoft, Cisco, VMware, etc.) are preferred.